Sep 2015 - Dec 20172 years 4 months. Also Known as: HCTRA. Developer: Harris County Toll Road Authority . Please put the word VIOLATION on the subject line. The best way to manage your account is by downloading the app. Phone Numbers. Since 1989, we have been bringing employers and job seekers together in a variety of industries and positions throughout the greater Houston area. Are you logging into your TxTag account for the first time on our new website? ENGLISH. Haddington Central Tenants and Residents Association (HCTRA) Feb 2019 - Present4 years 2 months. Registering your License Plate provides a backup means of identifying your vehicle if, for example, your transponder fails. The $4 monthly late fees and $1.15 mail-in fee for a transaction would total $17.25 when it was . Houston, Texas 77021 Harris County Toll Road Authority. You can email support@bancpass.com or call Customer Service 866-978-5061 Monday - Friday during normal business hours. This position primarily operates in a professional office environment. Last Modified May 6, 2020. San Antonio, TX. doxo is not an affiliate of Harris County Toll Road Authority. Harris County Toll Road Authority. 1st. No minimum balance required. Travel Tools. .hmg-jb-panel-body { You can try any of the methods below to contact EZ TAG. Howeveryou identify and whatever your background, we encourage you to apply today. Customer Service Hours Mon - Friday 7:30 AM - 5:30 PM. background-color: #376d7d; Please contact customer support if you require additional assistance. If i have to pay somthing place contact me. You can do this by: 1) reviewing the SMS text messages we send you regarding your balance; 2) using the BancPass phone app, or 3) by calling 866-978-5061. Toll Sticker (sometimes called a transponder, toll tag or RFID tag), Instructions for how to place your sticker on the vehicles windshield, Instructions for registering your account and license plate, The phone number registered to the account. Free customer service/helpdesk job search site: HCTRA Assistant Dispatcher 1st and 3rd Shift job in Houston Texas, USA. } HCTRA Harris County Toll Road Authority. If you are a EZ TAG customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using EZ TAG. I dont want to contineue with the service Houston, TX 77040. .hmg-jb .apply-progress-bar li.active > a:before { checkSSL(); Job Description Collections Violations Dept. Place/answer phone calls to the customer answering EZ Tag questions. How is Harris County Toll Road Authority rated? Since 1989, we have been bringing employers and job seekers together in various industries and positions throughout Texas. .hmg-jb-alert-info, .hmg-jb-alert-success { x We use cookies to ensure that we give you the best experience on our website. 2/14/2018. https://sprod-m.hctra.org/FAQs/What_is_a_Toll_Violation#! I missed two days of work, but she was so nice to call me and check up on me. if (jQuery.url('protocol') != 'https' && jQuery.url('hostname') == jb_url_lower ) { doxo is a secure all-in-one service to organize all your provider accounts in a single app, enabling reliable payment delivery to thousands of billers. As a reminder, HCTRA's current call center hours are Monday through Friday, 8:30 a.m. to 4:30 p.m. Log in to manage your EZ TAG account . For roadside . HCTRA reserves the right to monitor sessions, track usage and to restrict access to anyone at any time and for any reason. If you believe you are exempt from tolls, you should call the Toll Operator to determine the proper method for receiving free tolls. Track correspondence sent, received, or requiring further action in case management system. Find job postings in CA, NY, NYC, NJ, TX, FL, MI, OH, IL, PA, GA, MA, WA, UT, CO, AZ, SF Bay Area, LA County, USA, UAE, SA, North America, abroad. US. The new system keeps penalties capped, and only assess late fees monthly, not for each transaction. Customer Service. Occasional ability to work extended hours to accommodate case load demands. Please contact Customer Service at 281-875-3279 or visit any EZ TAG Store. queue.script("/js/bootstrap.min.js").wait() This page includes FAQs related to the BancPass Toll Sticker and also information specific to your local Toll Operator such as new road openings, electronic conversions, system issues, and any other information our Users need to know! . CSC has an average consumer rating of 3 stars from 24 reviews. Tracy reached out via a telephone call to see how I was doing after a very bad accident I had on the freeway. Haddington, Scotland, United Kingdom. Pulling issues faced by users like you is a good way to draw attention of EZ TAG to your problem using the strength of crowds. color: #203f48; Please check with other tolling agencies directly for questions about their policies and programs. Log in to manage your EZ TAG account. With the BancPass Toll Sticker you pay the lowest toll fee on the road. 3rd Shift 11pm-7am Non-Bilingual or Bilingual. var __noconflict = true; During this time, HCTRA's Customer Service call center hours are Monday through Friday, 9 a.m. to 4 p.m. Customers may experience longer wait times due . Last Modified May 6, 2020. Answering inbound calls and assisting callers with EZ Tag questions. The minimum reload amount is $15. For security reasons, we do not allow the name, driver's license number, tax ID, and/or company name on the account to be changed online. Wasn't able to add my car due to an unspecified error. Pay and Career. Please include the detailed page showing the license plate, time/location and toll amount. Suggestions may be selected), To be informed of or opt-out of these cookies, please see our, Customer Service/HelpDesk Jobs by Country. Each tolling entity may choose if and how they implement Texas Transportation Code 372.053. Customer Service. You Have To Click On The Link And Login Into The Account Using The Correct Login Details. Deactivating your tag only means that you will no longer receive tolls posted to your account from the date and time you deactivate the account. Email Address. Resource Staffing is an affiliate of The Reserves Network, a family-owned and veteran-founded company. Open an EZ Tagaccountonline today. This is not just an issue for BancPass customers but all customers who drive the particular roads that are delayed. .hmg-jb-btn-primary.active, .hmg-jb-btn-primary.focus, .hmg-jb-btn-primary:active, .hmg-jb-btn-primary:focus, .hmg-jb-btn-primary:hover,a.hmg-jb-btn-primary.active, a.hmg-jb-btn-primary.focus, a.hmg-jb-btn-primary:active, a.hmg-jb-btn-primary:focus, a.hmg-jb-btn-primary:hover { The latest complaint credit bureau reporting was resolved on Jan 21, 2013. We'll be seeing you at 6:30 p.m. at Sherman Elementary! doxo is the simple, protected way to pay your bills with a single account and accomplish your financial goals. You can email support@bancpass.com or call Customer Service 866-978-5061 Monday Friday during normal business hours. Where can I get my cash reloadable BancPass Toll Sticker? What do I do if my vehicle or Tag is lost or stolen? . Also, some trainers are not the most helpful, some can be rude and you cannot be a minute . For all customer service requests, including paying tolls, disputes, toll rates and account information, please contact the Harris County Toll Road Authority. Call Center [HCTRA] $15.75 /hr. Hilton Honors Number. If You Have Issues With Login And Other Do Let Us Know In The Comment Section. Dont have an EZ TAGaccount? Must be able to utilize a headset and computer terminal while navigating through multiple computer systems to input and retrieve information. Purchasing and activating the BancPass Toll Sticker does not relieve you of your violations or pay-by-mail bills. 2023 Texas Department of Transportation. Please allow 24 hours for a customer service agent to respond to emails. Pursuant to the Texas Transportation Code, Chapter 284, the owner or renter of record (not necessarily the driver) of a vehicle that passes through a toll facility is responsible for payment of. Managing your EZ TAG account just got easier. Free mobile app available on Google Play & Apple App Store, Never miss a due date with reminders and scheduled payments, Pay thousands of billers directly from your phone. Overview of CSC complaint handling. If you fail to register your License Plate you may receive toll invoices or violations for your vehicle. By clicking Agree & Join, you agree to the LinkedIn, You can save your resume and apply to jobs in minutes on LinkedIn. var jb_url_lower = jb_url.toLowerCase(); Corporate Headquarters The Harris County Toll Road Authority (HCTRA) operates toll roads within the Greater Houston Metropolitan region through the use of EZ TAG. There is a $2 charge for reloading your tag. | Dairy Ashford 1 shift and 3rd shifts are available. Login. BancPass service fees may also apply. We are a Recognized Tenants Organization (RTO) with East Lothian Council, ELHA . Overnight closure of the northbound mainlanes from the SH-225 exit ramp to the SH-225 entrance ramp on the East Sam Houston Tollway April 24 at 10 p.m. April 25 at 6 a.m. https://gismaps.hctra.org/LCT/Account/Login.aspx?ReturnUrl=/LCT/. I ve enjoyed working with my recruiter, and if I have any questions they are there to help. The BancPass phone app allows users to register new tags, view all toll charges, & check account balances. padding: 0 20px 0 20px !important; .script("/js/hmgjb-script.js?v=4.3.21").wait(); Bellaire, } Toll amount owed is typically available within 7-10 business days of your trip. Note that applications are not being accepted from your jurisdiction for this job currently via this jobsite. They work really hard to support us and it shows. Phone Number. Reach out to the HCTRA team using the information below. HCTRA will continue to monitor TxTag's progress and will work with customers to address their concerns. For example, if a User wants to reload $20, the User will be charged $22. SIGN UP PAY TOLLS & INVOICES BUSINESS OPPORTUNITIES. Chicago, Illinois. Listed below are our top recommendations on how to get in contact with EZ TAG. Prior experience in a customer service-related role. Must be able to adapt to dynamic, quickly changing telecommunications environment. How can I pay my Harris County Toll Road Authority bill? What If deactivate my BancPass Toll Sticker? Bend Extension, Location Type 2 Axles Cash / Non-Tag 2 Axles EZ TAG 3 Axles 4 Axles 5 Axles 6 Axles; Fort Bend Parkway Extension Mainlane to 90A (in Harris County) Pass Through. DONATE NOW! Ability to problem solve, organize, and prioritize assignments to meet deadlines. Payments are free with a linked bank account. The Harris County Toll Road Authority improves mobility in the Greater Houston Metropolitan area through excellence in the operation of urban toll highway systems while upholding a commitment to leadership, public service, and quality of life. I can't find my paper bill. Meeting daily, weekly, and monthly production objectives. 281-875-3279. } Ripoff Report on: Hctra - Harris county toll road authority abusive charges uethical business tactics poor customer service unfairness bully houston texas. } 6538 South Frwy. No endorsement has been given nor is implied. To reload the account, a User can simply take the Reload card to any participating retailer and reload using cash or debit. color: #376d7d !important; } You may notice that you have taken trips that have not posted to your account yet. LinkedIn and 3rd parties use essential and non-essential cookies to provide, secure, analyze and improve our Services, and to show you relevant ads (including professional and job ads) on and off LinkedIn. . You'll need to update your log-in credentials. Pay with your Visa, MasterCard, or Discover credit card or debit card, with Apple Pay, or with your bank account. } TxTag has launched a new website to make it even easier for you to manage your account. Important: All applicants must complete the assessment. How do I contact METRO about their HOT lanes? My account always claims Ive failed multiple attempts trying to login in even with PW saved and Face ID enabled. Use of Browser Cookies: Functions on this site such as Search, Login, Registration Forms depend on the use of "Necessary Cookies". Text message rates may apply. . Posted: 02/16/2023 Industry: Customer Care Job Number: CP4743741216 Pay Rate: 15.75. My work experience there also included various customer service functions, such as resolving customers' interoperability issues with NTTA and TxTag, renewing tags, and adding vehciles and license . Research owner contact information as needed. Login to your EZ TAG account. How is the BancPass Toll Sticker program different from other toll tag programs?? Please check with other tolling agencies directly for questions about their policies and programs. Users can view their account balance via the BancPass phone app. If you missed a toll while driving a rental vehicle, please contact your rental car company to make a payment. See all the best ways overall to get in contact with EZ TAG ASAP. Ability to use sound judgment, coming to logical conclusions. College Recruiter believes every student and recent grad deserves a great career. color: #376d7d; Your job seeking activity is only visible to you. Sugar Land, TX 77479. Love my recruiters & clients. Unauthorized or improper use of this system may result in administrative disciplinary action and civil and criminal penalties. By Travis_McGee . Please sign up for, https://cdn.haleymarketing.com/templates/62660/logos/logo.png. Some Toll Operators have billing delays. For all customer service requests, including paying tolls, disputes, toll rates and account information, please contact the Harris County Toll Road Authority. . So, Ive pretty much given up. Management may, at its discretion, assign, or reassign duties and responsibilities to this job at any time. Reported Issues: 4 Comments. Useful Information for HCTRA Customers . No you cant registration is done at the tax office in Harris county you can register pick up your toll tag at the toll authority office or handle other matters regarding the toll system, 1855 S Sam Houston Tollway Houston, TX 77060. I have worked here for over 3 years and I have the utmost love and appreciation for this company. border-color: #376d7d; .hmg-jb-bg-primary { Saturday 8:00 AM to 4:30 PM. Optional For Hilton Honors related questions or issues. NOTE: If the links below doesn't work for you, Please go directly to the Homepage of Harris County Toll Road Authority, Developer: Harris County Toll Road Authority, Website: Visit Harris County Toll Road Authority Website. For questions about the Grand Parkway, . var jb_url = 'careers.resourcestaffing.com'; As an equal-opportunity employer, we value our employees and foster an environment of respect, integrity, and trust in every aspect of employment. HCTRA is the largest Tenants and Residents association in East Lothian and is a member of ELTRP and the Tenants Information Service. if(typeof jQuery == 'undefined') { If you need assistance, please contact Customer Service. The only fee you will pay BancPass is when you choose to reload your account. Maintains knowledge of the procedures to open, close, and update files and notes accurately using the case management database and run reports. color: #fff; .hmg-jb .noUi-connect, .hmg-jb .noUi-handle, .hmg-jb input[type=checkbox]:checked+span:before, .hmg-jb input[type=radio]:checked+span:before { .hmg-jb-btn-primary, a.hmg-jb-btn-primary,.hmg-jb-btn-primary.active, .hmg-jb-btn-primary.focus, .hmg-jb-btn-primary:active, .hmg-jb-btn-primary:focus, .hmg-jb-btn-primary:hover,a.hmg-jb-btn-primary.active, a.hmg-jb-btn-primary.focus, a.hmg-jb-btn-primary:active, a.hmg-jb-btn-primary:focus, a.hmg-jb-btn-primary:hover { View News Archive. For quicker assistance, please have one of the available items below ready when contacting HCTRA. Also note in the email your BancPass Toll Sticker number. Ability to speak effectively on the telephone. The person in this role uses standard office equipment such as computers, printers, scanners/copiers, and phones. Ability to comply with office training requirements. HCTRA - Violation Collections Department/Collections. What If I have a violation or pay-by-mail notice in the mail? Where are my transactions? Replenish your account using cash or debit at a participating retailer. $27K Customer Service Representative Average Salary at Harris County Toll Road Authority in the United States (17 salaries)-$1K (3%) less than national . For questions regarding METRO HOT Lane toll charges, contact HCTRA Customer Service at 281-875-3279. Learn about Harris County Toll Road Authority culture, salaries, benefits, work-life balance, management, job security, and more. The Harris County Toll Road Authority improves mobility in the Greater Houston Metropolitan area through excellence in the operation of urban toll highway systems while upholding a commitment to leadership, public service, and quality of life. . 9 followers 9 connections. .script("/js/nouislider.min.js").wait() Using your Justuseapp card, signup for unlimited subscriptions and free trials without worry. Find information on toll roads, closures, and rates. We have over 1,000,000 users and companies will listen to us. Available Seven Days a Week . The office staff are helpful, polite, encouraging. Bilingual Customer Service Representative at Harris County Toll Road Authority Houston, Texas, United States. 6538 South Frwy. https://wprod-m.hctra.org/TranslationDisclaimer#! It is now July 21, and still no transponders. They found me something that really suited my personality and the type of work I like and they found it fast! English Spanish (Espaol) Vietnamese (Ting Vit) Chinese () Filipino (Pilipino) French (Franais) Arabic (). Join to apply for the Customer Service Representative - Compliance & Revenue Division (Property Tax Collections) role at Harris County. 3,107,130 Active TxTags as of March 1, 2023. Purchase your BancPass Toll Sticker online or at participating retailers. Lead Customer Service Representative at Harris County Toll Road Authority Missouri City, Texas, United States. .hmg-jb-alert-info .hmg-jb-alert-link, .hmg-jb-alert-success .hmg-jb-alert-link { Visit Harris County Toll Road Authority Website. 10 followers 10 connections. Were only here for another ten days. 3872. In recognition of Thanksgiving, HCTRA customer service call center and administrative offices will be closed Thursday, November 26 and Friday, November 27. Business operations will resume Monday, November 30. Get started today. Last Modified May 6, 2020. Order your EZ TAG. Customer service is terrible. } when I called back in to make the payment I was met with a horrible customer service rep that treated me so bad I had to just ask . Use the EZ TAG lanes today! It is important to address a notice that has been sent in error as soon as possible before it ages and escalates to collections. TheHCTRA.orgwebsite has been translated for your convenience using translation software powered by Google Translate. Contact Us. BancPass users will be charged the electronic toll tag discounted rate. The Harris County Toll Road Authority does not operate any portion of the Grand Parkway. HCTRAreserves the right to monitor sessions, track usage and to restrict access to anyone at any time and for any reason. BancPass and PlusPass will work on ANY toll road in the states where they are available! Sign up First time to login? They are always available to assist and have a conversation. .hmg-jb a:hover, .hmg-jb a:focus { Common questions, curated and answered by doxo, about paying Harris County Toll Road Authority bills. Full Name. - listing US Job Opportunities, Staffing Agencies, International / Overseas Employment. } You may also call 866-978-5061 during normal business hours. Users can even use credit cards to replenish their account. Hours may vary based on the business needs of the HCAO. If you fail to register your license plate you will be responsible for all violation charges and additional fees as assessed by the toll agency. BancPass posts tolls as they are charged to the account. First, please verify that your account was in good-standing at the time of the invoice of violation. color: #376d7d; Btw, I considered the EZ Tag Express app, but the reviews were terrible and I couldnt afford the risk of a citation being sent to my rental car company. Your account will be fully closed 120 days after cancellation in order to allow all tolls that were incurred prior to the account cancelling, to post. Harris County Toll Road Authority employees earn $28,000 annually on average, or $13 per hour. They have given me comfort in knowing I can trust their recommendations for our staffing needs. You can pay for a Toll Violation Invoice you received in the mail online. The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). Assistant Dispatcher HCTRA [ 2 shifts available] $15.75 /hr. Please be ready to provide the vehicle . Business operations will resume Tuesday, January 19. Accountable for call quality, attendance, and adherence to work schedule results. Provide payment plans and resolutions on past-due accounts, Enter data efficiently/Communicate via email with little to no errors, Ability to handle a high volume of incoming calls speaking Spanish, Vietnamese, and Chinese speakers, Ability to handle billing inquiries and address changes in Spanish, Vietnamese, and Chinese speakers, Computer proficiency and strong typing skills 40 WPM, Must be detail-oriented and have superior communication skills, Must pass a drug screen and criminal background check, Must have collection and banking experience, Satisfaction assisting Harris County toll road customers. .hmg-jb a, .hmg-jb a:hover, .hmg-jb a:focus, .hmg-jb-text-primary { Copyright 20042023 Yelp Inc. Yelp, , and related marks are registered trademarks of Yelp. Got logged out, and when I tried to log back in only one time, my account was locked for an hour due to too many incorrect login attempts. Please read this page for more information on HCTRA.org's language translation. These simple steps can help customers avoid the hassle and surprise of receiving a bill for unpaid tolls in the mail! or by texting the word BALANCE to 866.978.5061. When a Users balance gets low (around $5), BancPass automatically sends a text message to the mobile phone number on file to alert the User of a low balance. Our Customers are organizations such as federal, state, local, tribal, or other municipal government agencies (including administrative agencies, departments, and offices thereof), private businesses, and educational institutions (including without limitation K-12 schools, colleges, universities, and vocational schools), who use our Services to evaluate job . Shifts: (Full-time) Hours: Monday-Friday eight (8) hour shift (between 7:00 am-6:00 pm) and Saturday 8:00 am-4:00 pm + additional weekday off, Sunday off-5-day work week Contract no end date If you enjoy assisting others, you will enjoy being a Call Center Representative for the . doxo enables secure bill payment on your behalf and is not an affiliate of or endorsed by Harris County Toll Road Authority. Discover which options are the fastest to get your customer service issues resolved.. Very caring. Your Contact Information. Support Phone. } Your toll account is linked to your credit card & automatically replenished when a minimum balance is reached. (Enter less keywords for more results. To support the ongoing work of this site, we display non-personalized Google ads in EEA countries which are targeted using contextual information only on the page. color: #376d7d; The Harris County Toll Road Authority (HCTRA) customer service call center and administrative offices will be closed Friday, December 31, 2021 for New Year's Eve. I recommended Resource Staffing to someone just last week and I m sure I will continue to do so. E-Mail: [email protected] Website: Visit Harris County Toll Road Authority Website . The call center hours are as follows: Monday - Friday, 7:30 a.m. - 5:30 p.m. Saturday, 8:00 a.m. - 4:30 p.m. HCTRA's Customer Service call center can be reached at (281) 875-3279. Please allow 24 hours for a customer service agent to respond to emails. Problem is, I wasn't anywhere near Houston when they alleged that I drove through their toll road. background-color: #376d7d; Social . } } If you get a violation or pay-by-mail notice believe it to be an error, send an image of the notice tosupport@BancPass.com. color: #376d7d; HCTRA cares about your comments & concerns. Check your account activity. Processing toll violation payments and assisting callers with their EZ TAG account, Must have a clean criminal background check, Ability to handle a high volume of incoming calls speaking Spanish, Vietnamese, or Chinese, Ability to handle billing inquiries and address changes in Spanish, Vietnamese, or Chinese, Computer callers and strong typing skills31WPM, Proficient and detail-orientedwithsuperior communication skills, Pass a drug screen and criminal background check, Satisfaction assisting Harris County toll road customers. Customer Service Hours You are still responsible to pay for all of the toll charges for trips taken prior to deactivating the account. Why isnt my app updating my tolls? .hmg-jb .apply-progress-bar li.active > a, It is up to the User to contact the Toll Operator to handle these types of infractions or notices. Log in to manage your EZ TAG account. Your real card info stays hidden. I received a letter from the Harris County Toll Road Authority that I owed a toll for blowing through their toll station in Houston. Published on: May 6, 2020. Get email updates for new Customer Service Representative jobs in Houston, TX. How do I contact customer service? You can update your choices at any time in your settings. 281-875-EASY (3279) Roadside Assistance. I try to cancel by Phone but i cant make it We continuously work to inform Toll Operators of our Users frustration and also work to message our Users when we are alerted of a Toll Operator system issue. Receiving inbound calls and/or make outbound calls to taxpayers to collect delinquent property taxes. The staff responds very quickly and with details. Sign in to create your job alert for Customer Service Representative jobs in Houston, TX. Due to COVID, the state stores are closed, so the only choice was to order them online and wait for them to arrive in the mail before activating them (Im spoiled by the system in Florida, where you can buy a Sunpass at Publix and immediately activate it online - the opposite of the system in Texas). 281-875-EASY (3279) You may visit their website or send an . As a reminder, HCTRA's current call center hours are Monday through Friday, 8:30 a.m. to 4:30 p.m. . Unauthorized or improper use of this system may result in administrative disciplinary action and civil and criminal penalties. Prepare and . Learn more in our Cookie Policy. document.write("