regus retainer refund regus retainer refund

I was using virtual office space. This complaint was posted by a verified customer. ive been trying to get my money back ever since. I asked many times to contact written through emails with their legal department but nothing.Think very carefully before you become enganged for any reason with this brand name.We still have not receive any refund and we still receive invoices. Fully furnished offices for individuals, teams, or entire companies, Customizable to match your brand with company logos and color schemes, Your very own space in a shared officeavailable by the hour, or the day, Includes everything you need to get to work, from WiFi to ergonomic furniture. You should receive your refund within 30 days after your end date. And in particular, I would like to thank Stephen and Maddie on the front desk who went out of their way to help me with a business project last week. Ts and Cs apply. 2023 Trustpilot, Inc. All rights reserved. * All prices shown are valid at the time of inquiry, based on 24-month contracts. The complaint has been investigated and resolved to the customers satisfaction. If you decide to add an automated payment method to your account (which you can easily do through your online portal, under the Account / Billing and payments section), well immediately credit and refund this additional retainer.Kind regards, Lorraine BruleGlobal Customer Service at IWG Plc, Poor service-virtual headacheThis company does not deliver any customer service or support. * All prices shown are valid at the time of inquiry, based on 24-month contracts. 8. They are about people. Well guide you through the process. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. Once they sell you something that will be the end of you being treated as a valued customer. So now you can enjoy more, for less. Setting up an automated payment is straight forward and can be done through the online portal. It's an automated process. As you can see from your statement of account, available online (e.g. Our virtual office services help you build a credible presence anywhere in the world, with a professional business address and phone number. We may have received incorrect bank details.Also, we certainly do not force any customer to use any service. They hide behind the fine print.LOOK AT THE BBB - RATING F - THEY DESERVE AN F. Hi Trevor, Im very sorry to hear of your disappointment.All of our services and costs are detailed in the agreement you signed. I sent an email to Briana and asked how my process going on? You're definitely smarter than them, Hi Samantha, Weve tried to identify who you are in order to assist you to no avail. Could you please email me at michelle.spire@regus.com with your company name or account reference (as displayed on your invoice) along with all relevant details regarding your concerns?I look forward to receiving more information from you. Ive now been on hold for 45 minutes waiting for anyone at the company to pick up the phone. Be part of a vibrant coworking community with dedicated desk or hot desking options. The company left an official comment on this complaint. I could talk with Myesha. We have office space and more to suit all budgets, in every city of the world. Unacceptable billing practices. Regardless of the reason, I understand how frustrating it can be and apologize if we did not provide the level of service that you expect and deserve from Regus.I have immediately asked the Manager of your centre to look into this as a priority and provide me with more information. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. They're just a bunch of thieves who have been robbing baby boomers dry for so long and are now trying the same scammy ruse on millennials. If you refuse to pay their bogus invoices they will send you to collections. Changes in an organization are about more than just policies. This was not only onerous but also deceptive.Despite my repeated attempts to terminate the agreement, I was informed that I was unable to do so due to the automatic renewal. As you can see from your statement of account, available online (e.g. I couldnt see your email address or Regus account reference in your message. I cannot stress enough the lack of professionalism and poor service. As they are then listed as public spaces, they are available on a first come first served basis and with a hotel in close proximity, there are times the parking spaces can become very limited. I still did not hear anything back yet. Were clear about this from day one. BBB Business Profiles are subject to change at any time. !At 30/09/22 we agreed a virtual office use for a monthly rent, we only need to use the address for post collection. Consumers complaining about Regus most frequently mention customer service, office space and credit card problems.Regus ranks 5th among Coworking Space sites. The complaint has been investigated and resolved to the customers satisfaction. Their billing is confusing, they billing customers one month ahead. I was a customer with a licensing agreement set to expire on December 31, 2022. As they are then listed as public spaces, they are available on a first come first served basis and with a hotel in close proximity, there are times the parking spaces can become very limited. It is clean and smart and well organised. We find it very unfair that for this reason you post a very visible, insulting and untrue review. Office Space and Coworking prices are per person per month and are dependent on inventory availability. Sandra promised me to escalate my procedure below, however, when could I get it safely? Even after reaching out to the sales manager, Mr. Daniel Vera, to protest and request an explanation, I never received a response.When I visited the facility on February 1st, 2023, I requested an explanation from the manager, but to no avail. After she contacted with their department , she informed us that she solved the problem and we could continue to use our virtual address with them, but we informed her that because of their fault we already open another new one. They charge absurd late fees, even though I put the payment information in the system and their software failed to record it. 3. Hi Hannah, Im sorry if you felt the need to escalate this. Regus are not transparent with their pricing. Unacceptable billing practices. Regards, Sandra Melody Head of Customer Services Professional rooms for your next training session, interview, or pitch, wherever you need it. By effectively using change management techniques, students will learn how to facilitate smooth transitions in the workplace while maintaining morale. We appreciate your business. Office Space and Coworking prices are per person per month and are dependent on inventory availability. Change is often frustrating and may often fall out of the paradigm of strategies that you may have developed in your management career. The retainer fee doesn't guarantee a successful outcome. I have booked a few rooms (Explorer 1-2 and Living 1) for my half-day event in Bangkok. Regus contacts (added by reviewer) Phone number +1 855 400 3575 Address 26 Boulevard Royal, L-2449, Luxembourg Website www.regus.com Category Money & Insurance View full information If you have a helpdesk contact, we would expect a 24hours reply. Please note: Change Management is 1-day training program (Friday). One business week has passed since I post it here. Absolutely unacceptable behavior. It can take many months and still not response. Anyone can write a Trustpilot review. We fully understand the importance of receiving your refund promptly and have taken measures to make the process as smooth as possible for customers. Could you please email me at michelle.spire@regus.com with your company name or account reference (as displayed on your invoice) along with all relevant details regarding your concerns? this is absolutely disgusting and scam act, i rent regus in King Hills for about 1000 pounds a month (3 room office) and last year on march they randomly deduct my credit card for about 5000 pounds for no reason. The parking is administered by a third party who then resells the empty spaces (they are not leased directly to the hotel). Such companies should not exist. We may have received incorrect data. Ts and Cs apply. Build an instant presence wherever you need to be, at prime business locations. If I can assist you with anything else, please contact me directly at Lorraine.Brule@regus.com After verifying my portal which ' my request for a retainer' had been disappeared, she sent me a form to let her know my bank information, which meant they didn't process my request until that day. Interested in a new product or service? However, there are also credit notes that have been raised for the same period for your previous office in order to balance the account. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. If you were to take direct space or a sublease you would also see these fees in your rent annually. So when you need to scale up, cross borders, or make the move to hybrid working we're here to support you every step of the way. You should receive your refund within 30 days after your agreement end date. But the Regus does not have flexibilities, nor willing to retain long term tenants. ive been trying to get my money back ever since. And in particular, I would like to thank Stephen and Maddie on the front desk who went out of their way to help me with a business project last week. So, if something causes a problem for you, like additional fees, missing or rejecting deliveries, issues with your payment method, they dont care. I have booked a few rooms (Explorer 1-2 and Living 1) for my half-day event in Bangkok. If youd value a deeper investigation into the matter, or have any further concerns, Id be happy to assist you. If it has been longer than 30 days, please get in touch so we can investigate further. October 19 I WILL SHARE THE TIME AND DATE OF NY CONVERSATION.FOR THOSE READING, I HAVE YET FACED ANOTHER ISSUE WHEREBY I BOOKED A MEETING ROOM AND WAS CHARGED FOR AN IMMEDIATE CANCELLATION (MADE WITHIN 2 MINUTES OF BOOKING) YET ACCORDING TO THEIR POLICY THE POLICY STANDS AND FULL CANCELLATION FEE APPLIES!I ALWAYS FEEL A COMPANY SHOULD HAVE THE CHANCE TO RECTIFY ISSUES IF IT IS AN OFF CHANCE BUT I HAVE TAKEN THE TIME TO WRITE THIA REVIEW AS THE REGUS PRACTICES ARE TOTALLY INADEQUATE! You're definitely smarter than them, Hi Samantha, Weve tried to identify who you are in order to assist you to no avail. *We conduct corporate trainings on your preferred dates and location for no additional cost. Become better managers and business leaders by achieving optimal personal and business performance. She apologized to me and promised me to rush to send me it by coming Wednesday. Regarding the payment you state we never received, we will happily address this directly and if your bank shows that the transaction was successful, we will allocate the payment manually. You should receive your refund within 30 days after your agreement end date. Where appropriate, well also take steps to prevent the situation from happening again. Signed up for a membership because I needed a private office for a few days. You just need to watch one video of Mr. Mark Dixon talking about his stuff to realize that the entire thing is a hoax, or at best, another money laundering business. Need to file a complaint? Share your photos and videos with others to prove the truth of your words. They will offer you an initial price, but then they will immediately hit you with a number of other charges that they did not disclose at the time of signing a contract. Transparency is very important to us, and all services can be opted in/out through your online account. There is non existent customer service department. We use dedicated people and clever technology to safeguard our platform. dont give them ur credit card info under any circumstances2) Renew your contracts without permissionin all of office rental company, renewing contracts must have ur signature but not regus. Eventbrite - Reform Skills Inc presents Change Management Certification Training in Fort Myers, FL - Friday, March 24, 2023 at Fort Myers, FL, Fort Myers, FL. In 2022, Regus removed all customers credit cards used for auto pay, in my experience, adding fees for over three months. They said usually they will refund the retainer one month after the lease is over. Get help. We believe in enhancing your career and skills by offering you high-quality training that transforms candidates through rigorous coursework by providing an understanding of the needs of society and industry. I would love the opportunity to help further but havent been able to identify your account. they are cunning, they know ppl dont read emails hence they just quietly send email to renew ur contract and if u dont click it they will automatically lock u for the next 2 years. They charge an excessive retainer fee. Reform Skills Inc is a leading high-quality certification training organization for working professionals in the areas of Certified ScrumMaster (CSM), Certified Scrum Product Owner (CSPO), Project Management (PMP), Quality Management, IT Service Management, Digital Marketing, Agile and Scrum, DevOps, Big Data & Hadoop, Data Science, Tableau, Conflict Management among others. For you to come on here and call us names but give us no chance to try and help you, is just not fair or accurate for that matter. Find event and ticket information. We will then confirm your retainer refund date and amount in return. Date of experience: 07 April 2022 Reply from Regus 8 Apr 2022 Hi John, Thank you for your feedback. Getting to Forum Corporate is a breeze, with secure underground parking, along with swift access to the I-75 and SR 82. I have been renting an office space at Regus in Kings Hill for over 12m now. Please email me at Lorraine.brule@regus.com with your company name and details. I really thought that this company would be a good option for expanding our business. This company bills you for services you do not use. I apologise if this wasnt clearly communicated to you but its in the terms of your agreement. (Sandra, I used the portal at first, however, your system made an error.) and yes they kept coming up with lies such as "your money is being used to pay for the next rent etc" which everyone knows is a complete BS. We have a team of specialists available 24/7 to help you find the best solution for your business. The company left an official comment to this complaint. It made me crazy and I asked him to talk with Myesha or Dom. We have checked and cannot find any payment details set up in your account. Thanks again for your comments which help us improve. Manage your Regus account in one place and make bookings on the move. dont give them ur credit card info under any circumstances2) Renew your contracts without permissionin all of office rental company, renewing contracts must have ur signature but not regus. Submit a complaint and get your issue resolved. this is absolutely gross and scam. We provide our restoration service for all customers to save time and money, along with the frustration of dealing with multiple outside vendors such as IT & phone technicians. Could you please email me at michelle.spire@regus.com with your company name or account reference (as displayed on your invoice) along with all relevant details regarding your concerns?I look forward to receiving more information from you. GO LITERALLY ANYWHERE ELSE. Not only that, it's hard to get hold of their accounting department. This was not only onerous but also deceptive.Despite my repeated attempts to terminate the agreement, I was informed that I was unable to do so due to the automatic renewal. Eventbrite page will show up only the start dates of all training sessions. I really thought that this company would be a good option for expanding our business. If you decide to add an automated payment method to your account (which you can easily do through your online portal, under the Account / Billing and payments section), well immediately credit and refund this additional retainer.Kind regards, Lorraine BruleGlobal Customer Service at IWG Plc, Poor service-virtual headacheThis company does not deliver any customer service or support. Avoid at all costs. Do not delete my post, I will copy and paste it to spread again and again. they will purposely delay in returning ur retainers and play stretch strategy in hope u will give up one day so they can keep ur hard earned moneyalso Forget about it if you have a problem with your bills, contracts, or other documentation with them. Alternatively you can contact the Account Helpdesk by raising a case through the Help section of your online account. Unfortunately, we're unable to help you because we don't have your account information. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. I am so frustrated. Best regards,Michelle Spire. They often do so without adequately considering the effect these changes have on people within the organization. They are scammers, and incredibly dishonest. I apologise if this wasnt clearly communicated to you but its in the terms of your agreement. So, if something causes a problem for you, like additional fees, missing or rejecting deliveries, issues with your payment method, they dont care. We moved in to a Regus office in JAN 2022 and moved out JAN 2023. Car park full (apparently because Regus has leased a load of spaces to a hotel nearby - Regus, feel free to confirm or deny) so I parked on grass verge together with 15+ other cars. Office staff are always friendly. Pulling out of the company was a complete hassle and has been extremely difficult to get billing issues resolved because they do not have company representatives to make decisions. think about how low this company is. Reform Skills, now assist professionals across various domains with the help of strong instructor panel; a panel of certified instructors that play a crucial role in identifying and covering development needs for working professionals and delivering a 98.7% success rate. No staff available for contacting on the event day. Long-term commitments (i.e., greater than 12 months) often incur small increases in the monthly fee each year. Hi Mike, Im sorry if you felt the need to escalate this. Turned up at 450 Bath Road, Heathrow. They come with the latest technology, a friendly support team to ensure everything runs smoothly, and catering if you need it. She would do her best to escalate my process by letting them know this terrible status. Prices are subject to change and will vary depending on the specifically selected products and services. She promised me that I could get it on October 19 because it took 48 hours. My Regus ID: ********. You will regret signing with Regus. I will be taking legal action if this is not returned within 28 days (31/03/2023). Thank you,Lorraine BruleGlobal Customer Service at Regus, When I moved offices the expenses were over $3800, and $1300 went from my account and they claim "never showed up" on their end. Regus always emphasized that it keeps its policy. Prices are subject to change and will vary depending on the specifically selected products and services. www.myregus.com), a late fee was charged since the payment for your first invoice was received late and the other ones havent been paid at all. Hi Hannah, Im sorry if you felt the need to escalate this. Once we've received your information, your refund is processed within 30 days of the last day of your agreement. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. Even after reaching out to the sales manager, Mr. Daniel Vera, to protest and request an explanation, I never received a response.When I visited the facility on February 1st, 2023, I requested an explanation from the manager, but to no avail. And whatever the future brings, were able to handle that too. I called them again, which procedure took my time for 3 hours. Because Regus prefers to hold that retainer as leverage over you. This company bills you for services you do not use. If it has been longer than 30 days, please get in touch so we can investigate further. Our global network of workspaces enables you to work wherever you need to be close to clients, partners, suppliers, or home. Regus flagged this review for containing harmful or illegal content.Read more. 6. commitment remains the same (or increases) and such transfer is not used to extend or renew an existing agreement. No proper customer support contact or else.In case we don't get our money back within couple of weeks I'm ready to start a class action as I know there are other people who suffer from that negligence.Alexandra S. Hi Sasha,Im sorry to hear youve had this experience. Best regards,Michelle Spire. They signed me up for things that I didn't ask for - didn't realize it in the fine print. Company Name: Max Dragon Technology You should log into your online account (i.e., www.regus.com), select Account > Product and services > End Agreement, where a specific section for refund request is available. Thanks again for your comments which help us improve. Suggested companies are based on peoples browsing tendencies. Regus flagged by its software or its Content Integrity Team because they have been unable to verify my authenticity rather than returning my retainer back! The expenses you mention are because we invoice in advance and therefore you have already been invoiced for this new office. I did check the status of your retainer refund and it looks like you submitted it on September 29, 2021. It is likely that Regus is engaging in these practices with the intent to victimize many small businesses, and I am deeply concerned that I may not be the only victim.In conclusion, I urge other business owners to be cautious when dealing with Regus. and yes they kept coming up with lies such as "your money is being used to pay for the next rent etc" which everyone knows is a complete BS. Originally, total costs 20k THB, but end up with 50k THB. It's supposed to be about 'convenience' which does not include the stress of finding somewhere to park ahead of an important meeting. Once you enter into a contract with those scammers, you are forced to use whatever services they decide to offer at the outrageous price they decide upon, plus any additional hidden fees and levies they often tack on top of that. I have requested a retainer refund for almost three months. I look forward to receiving more information from you. Don't give them business so that they seize, Hi Faye,Im sorry if you felt the need to escalate this.I understand that your main concern is to cancel your agreement due to a business decision made by your company.You signed an agreement with us until 31 March 2023, so you could enjoy a preferential monthly fee. This is really bad customer service. Then we had more IT issues at the end of the year which meant we had NO INTERNET for 2 WEEKS as the wired connections were not working. We also ensure all reviews are published without moderation. This will ensure the agreement ends at the current final date and will not renew further. if ure newbie and thinking of renting with them read this1) randomly deduct ur credit card and refuse to return it. The complaint has been investigated and resolved to the customer's satisfaction. But when It comes to a refund retainer. We may have received incorrect bank details.Also, we certainly do not force any customer to use any service. Overpriced, more than 10k THB additional service charge for only moving sofas into the room. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. A member of our team will get back to you as soon as we have the details. I am a small business and cannot afford any of this. Hybrid working is a better way to work that gives businesses and workers more choice on how and where they work. Please could you send those details to me at lorraine.brule@regus.com so I can support you? Absolutely unacceptable behavior. Car park full (apparently because Regus has leased a load of spaces to a hotel nearby - Regus, feel free to confirm or deny) so I parked on grass verge together with 15+ other cars. Trustpilot is assessing this review in accordance with our flagging process. We also have advised you to remove the center address from your website and request your retainer refund online which you have not done yet. Alternatively you can contact the Account Helpdesk by raising a case through the Help section of your online account. Regus is a scam. October 8 $5520 Service Retainer on file. Start checking the messages customers send you.