staysure customer service staysure customer service

achieve performance targets across their product portfolio. Check out what 241,874 people have written so far, and share your own experience. Howserv Limited is authorised and regulated by the Financial Conduct Authority FRN 599282. . Worked for this company and had a bereavement. .galleryCaptionInnerText {} Dear Eric,Thank you for your 5 star review. } Not everything they do makes sense. a:active{ - Email address - Full name - Telephone no. Constantly being told to hang in there because improvement are happening when quite clearly they werent. Used chat and phone. You never know if the training team/management are telling you the truth or lying to you. Have a fantastic holiday. +1 833 780 0661, Britannia House,3-5 Rushmills Business Park,Bedford Road,Northampton,NN4 7YB, For complaints regarding the policy sale and service, Please email us at complaints or call us on +34 952 010 024. Not a good experience. TICORP Limited is authorised and regulated by the Gibraltar Financial Services Commission and trades into the UK on a freedom of services basis, Financial Conduct Authority FRN 663617.Staysure Travel Insurance is administered by Howserv Limited which is registered in England and Wales number 03882026. I also contacted the help line and was sent a link to help me create an account but this still did not work. //--> Thank you for your feedback. I was referred by my stepson to take the cover, and was told i will get 20% or MS voucher. IF THEIR BACKUP IF EVER REQUIRED (NOT NEEDED TO USE THIS SERVICE IN ALL MY TRAVELS) IS AS GOOD, THEN AN EXCELLENT COMPANY AND VERY REASONABLE PRICE. var STATIC_BASE = '//cdn1.editmysite.com/'; We recognise there is always room for improvement and regularly seek feedback from our people to understand how best to refine and improve our offering. There is an option on the website to exclude your declared pre existing conditions, I apologies if this was not clear when completing the online quotation process. Have a fantastic holiday. The whole process did not take long and the end result was a very reasonable priced policy with the cover we needed. Staysure take all feedback relating to our products and services seriously. Contact Staysure Our friendly team are here to help Get in touch Department Opening times Telephone Insurance Sales - Monday to Friday: 8:30am - 8pm - Saturday: 9am - 5:30pm - Sunday: 10am - 4pm Christmas hours: - Saturday 24 December: 9am - 3pm - Sunday 25 December: Closed - Monday 26 December: Closed - Tuesday 27 December: 9am - 5pm However, if you'd rather complain directly, you can use the above address to contact Staysure. You can be certain that youre talking to the right person at the right time. You can get award-winning travel insurance, with no upper age limit and well cover most pre-existing medical conditions. achieve performance targets across their product portfolio. Warm regards,Katie, Very good and helpful service for a 77 year old lady like myself, Dear Mrs Ritchie,Thank you for your 5 star review. false, Howserv Limited is authorised and regulated by the Financial Conduct Authority FRN 599282. Fantastic service with a lovely consultant. If you are not satisfied with the service received please forward details of your complaint to: Customer Services Department I had to do all the repatriation work with the help of the English embassy in Tenerife. Have a fantastic holiday. With Resolver you can send your case to key ombudsmen and regulators including: Resolver is not affiliated to, linked with or otherwise endorsed by Staysure. Staysure is a trading name of TICORP Limited. Bedford Road, They then took back the advance payment I had to get because I had days off due to bereavement, without offering a payment plan when I had offered one before even handing in my resignation. 11 Staysure reviews. staysure hung us out to dry. Companies can ask for reviews via automatic invitations. - Monday - Friday: 8.30am - 8pm Dont use this company. Started online, then had to ring them.Got quote from phone call but to be sure not a good time paid but informed bloke I was not happy as a previous letter had quoted much less.Then I got quote from the online information which was lot less than the phone call one which I had already paid for.When I tried to ask for explanation got nowhere.Complaint in but not holding my breath.Both quotes have disappeared from my mail inbox .interesting. We are so pleased to hear that you are happy with the service and our staff were so friendly and helpful.Thank you for choosing Staysure. .wsite-product .wsite-product-price a {} Northampton, NN4 7YB. Create your My Staysure account, or login here. If youd prefer to speak to a member of the team on, please call us on: The company has a high turnover of staff (28% per year) and a lot of people don't make it through probation. } Having done this, telephone Staysure Assistance stating your name and policy number on the number(s) below: W o rth do ing rig h t **Call charges apply when calling from a mobile. Staysure Travel Insurance Reviews | Read Customer Service Reviews of www.staysure.co.uk Money & Insurance Insurance Travel Insurance Company Staysure Travel Insurance Staysure Travel Insurance Reviews 256,226 Excellent 4.7 VERIFIED COMPANY www.staysure.co.uk Visit this website 1-star Sort: Most relevant MT Mr Thomas Reynolds 6 reviews GB .wsite-menu a {font-style:normal !important;letter-spacing: 0px !important;} Policy purchased, but I am not happy. We pride ourselves on the excellent service we give to our customers and this is achieved through our dedication to deliver the best training to our people. Application. Absolute despicable bunch of cowboys. Also I was told inaccurate information about my first request. Staysure are fine to deal with when you are buying the policy, and as long as you don't need to claim, things are great! Warm regards,Ross, Information provided by various external sources. He basically sold me the policy as I was going to look elsewhere, Dear Welsh,Thank you for your 5 star review. There was a slight downside of having to wait for about 10 minutes. Also, for some of our insurers we may receive a profit share payment if they We are remunerated by commission for the arrangement, service and renewal of Were sorry that you felt unsupported during your time with us and wish you the best in your future role. A company who has to bang on about diversity isnt a diverse company. Glassdoor has 114 Staysure reviews submitted anonymously by Staysure employees. Staysure is the UK's leading insurance provider, and we pride ourselves on being able to provide travel insurance for anyone and everyone, particularly those with medical conditions, who want. They have made a bad situations 10 times worse. David the Staysure agent explained and guided us through the Health Check requirements as my partner is on a NHS waiting list for a minor operation.The travel policy he recommended saved us more than 30% on the equivalent travel policy available through our holiday travel agent. We class a complaint as any expression of dissatisfaction whether written or verbal.. Even though you can earn a lot with the bonus, the bonus system is unfair. I could put it down racism but overall they are just a horrible company who treat people bad. Your agent was fine, but your system baffles me. .wsite-menu-default a {font-size:16px !important;} Sometimes the Customers are not vey nice. I interviewed at Staysure (Northampton, England) in Oct 2018, Phone Interview followed by a face to face/group interview, maths and english test and a chance to listen in on real calls. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. Staysure Employee Reviews about "customer service" Updated 8 Feb 2023. Tuesday 27 December: 9am 5pm Reviews from Staysure employees about working as a Customer Service Representative at Staysure. A free inside look at company reviews and salaries posted anonymously by employees. Staysure 7 Nov 2022 - Remote Customer Service Representative . Thursday 29 December: 8:30am 8pm You may change your settings at any time or accept the default settings. In the 4 years I was there I hit some sort of bonus each month. Unhappy with your Staysure experience? Quotation was very good would recommend to family and friends, Dear Mrs Hurstfield,Thank you for your 5 star review. If you need to cancel your policy please click here. What a get-out-of-jail clause that is! Warm regards,Emma, anyone with medical conditions staysure are the people, Dear Lewis Baldacchio,Thank you for your 5 star review.We are so pleased to hear that you are happy with the service and our staff were so friendly.Thank you for choosing Staysure. Britannia House, But I am still waiting for the activation email. _W.setup_model_rpc({"rpc_namespace":"_W.CustomerAccounts.RPC","model_namespace":"_W.CustomerAccounts.BackboneModelData","collection_namespace":"_W.CustomerAccounts.BackboneCollectionData","bootstrap_namespace":"_W.CustomerAccounts.BackboneBootstrap","models":{"CustomerAccounts":{"_class":"CustomerAccounts.Model.CustomerAccounts","defaults":null,"validation":null,"types":null,"idAttribute":null,"keydefs":null}},"collections":{"CustomerAccounts":{"_class":"CustomerAccounts.Collection.CustomerAccounts"}},"bootstrap":[]}); Find Reviews. All rights reserved. I have given this review 3 starts because I found it very difficult to register online to open an account. .wsite-image div, .wsite-caption {font-size:18px !important;} If at any point you wish to withdraw your consent to this, please call Staysure Customer Service on 0800 652 9957. 24 hour Medical Emergency Support To ensure we are consistent in providing our customers with quality service, we may record your telephone call. The support which is only a call away is fantastic. .wsite-headline,.wsite-header-section .wsite-content-title {font-size:72px !important;} _W.storeCurrency = "GBP"; _W.storeName = null; - Calling from outside the UK: 0044 1604 210 845 We are so pleased to hear that you are happy with the service.Thank you for choosing Staysure. - Saturday: 9am - 5:30pm Warm regards,Ross. .fancybox-title {} function initCustomerAccountsModels() { I think it may be that I included the symbol. Be the first to find this interview helpful, What motivates you? Had team leaders record secret conversations trying to do what I have no idea. Interview. Have a fantastic holiday. Thank you for choosing Staysure and letting us protect you whilst you are on holiday. Isla Graciosa, 1 I have not received my email confirmation, I didn't receive my documents in the post. Theres no jargon in our rights guides. Great response time and smooth transition and options available to work from the office or work from home, Anonymous Interview Candidate in Northampton, England, I applied through a staffing agency. I have arranged for Customer Experience Agent, Lorraine to contact you to discuss your comments further. Get started with your Free Employer Profile. Dear Philip Weston,Thank you for your 5 star review.We are so pleased to hear that you are happy with the service.Thank you for choosing Staysure. A lot of complaints of bullying from certain team managers, this has happened to myself & others yet nothing is ever done when raising the issue with senior managers & HR because of personal relationships. My Staysure Access your policy documents Update traveller details Renew your policy with ease Manage payment options Create your My Staysure account, or login here. Could not be happier with policy and service, Dear Clive Thorneloe,Thank you for your 5 star review. Our bonus scheme is one of the areas we review frequently to ensure it consistently awards our agents that deliver the best service to our customers and like yourself, the majority of our agents achieve this every month. It should be made more simple. We endeavor to provide training that will equip all new recruits with the information they need to be successful in their roles and are transparent and authentic in our dealings. if(document.createEvent && document.addEventListener) { Saturday: 9am 5:30pm If you haven't received a Final Resolution Letter after raising a complaint within 8 weeks, please contact Staysure. I contacted you twice. Never had to make a claim but, for my husband and I, travel policy prices are very reasonable for peace of mind if you have health issues. The Embassy were amazing. I interviewed at Staysure (Northampton, England) in Apr 2022, Smooth and informative. We strive to provide the best support and benefits we can for our people and appreciate your feedback on your experience with us and wish you success in your future career. Staysure Expat, We are committed to providing an inclusive and fair environment and do not tolerate negative behavior or bullying. If there is a problem with the password chosen this should be explained. Sunday: 10am 4pm, Christmas hours: On the 3rd March 2023 I contacted the company regarding my quote which I thought seemed a little high without hesitation and with a very friendly greeting a young lady said I'm sure we can sort something for you, which she did and I was well satisfied. Monday 26 December: Closed My mother was diagnosed with terminal cancer after taking a policy out. - Date of birth - Address If your quotes or policies are not showing in your account, get in touch with our Customer Service team who will be happy to help. Offer comprehensive training to fullfill the role. Team leaders are always on hand if needed. Prepare yourself for your Customer Service Representative interview at Staysure by browsing Interview questions and processes from real candidates. a, We know from employee feedback that hybrid working suits a lot of people and we endeavour to be as flexible as possible, whilst balancing the needs of our customers and the business. Dear Mr Brennan Thank you for taking the time to leave a review. Lack of direction from middle management and above. Dear Geoffrey Brooks,Thank you for your 5 star review. If they like you then you can do no wrong, if they do not like you then you can do nothing right, and they will find a way to get rid of you. Dear DonaldThank you for your review.I am very sorry to hear that the service that you received was not to our usual high standards.We do appreciate all comments regarding the functionality of our website as we continue to strive to make the customer journey as painless and straightforward as possible. Happiness score is 39 out of 100 39. Your product is good, and well rated by others, so I gave you 3 stars. As I was desperate I bought it. Simply go to the My Insurance section and choose which policy youd like to email to yourself. I will only use them in the future. Free interview details posted anonymously by Staysure interview candidates. 28703 San Sebastin de los Reyes dealt with it promptly and courteously. So you can be confident that youve got the right cover, thats tailored just for you. Having problems? Get started now and lets get this sorted. They will undoubtedly refer you to an obscure technicality in their T & C's and fight tooth and nail to defend their position. The People Team. TICORP Limited is authorised and regulated by the Gibraltar Financial Services Commission and trades into the UK on a freedom of services basis, Financial Conduct Authority FRN 663617.Staysure Travel Insurance is administered by Howserv Limited which is registered in England and Wales number 03882026.